FAQs

Orders

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once your order has been processed, you will receive a second email to let you know that your order is on its way to you.

Can I make changes to my order?

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as your order would have already been moved to processing status!

Can I exchange an item?

We will offer exchanges for the same style – if the item does not fit.

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message on contact us with your order ID followed by “faulty item” or “incorrect item” and the name of the item/size you were supposed to receive and further details of the problem in the message box. Please return the item to us by following the procedure stated in the ‘How do I return an item?’ section, and we’ll do our best to resolve this for you.

Can I track my order?

Tracking your order is easy! A tracking number will be provided within your second email.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Deliveries

How much does delivery cost?

Delivery option Delivery times Delivery cost
UK Saver 3 – 5 working days – if ordered before 9pm £3.99 per order
UK Next Day Delivery(post code restrictions apply) If ordered before 3pm Monday to Thursday £6.99 per order
Europe Delivery 10 – 14 working days £9.99 per order
International Delivery It will take up to 24-48 hours to leave the UK. After delivery times may vary due to customs £13.99 per order
UK Sunday Delivery Unfortunately, we don’t do Sunday Delivery as of yet.

Will I be charged customs and imports duties?

Depending on the value of your order, your  DAO FITNESS parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the customer receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

How long will delivery take?

We aim to ship out parcels immediately after the order has been placed,therefore, deliveries will take 3-5 working days.. Tracking numbers will be available in order to check the status of your parcel.

Is my postcode eligible for Next Day delivery?

Unfortunately, UK Next Day & Saturday delivery is not currently available to Channel Islands, Highlands & Islands of Scotland, Shetlands and worldwide.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to an alternative address. If you choose to have your parcel delivered to you at work, always make sure you put the name and address of the company or organisation in the address field, your number, as well as the contact name to ensure your parcel is successfully delivered

What if my parcel does not arrive?

We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands.

We also deliver worldwide which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See)

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, in a safe and secure location at/near property. The delivery company will leave a card saying that they had attempted to deliver your parcel, and provide you with details on where the parcel is held. With their contact details on how to re-arrange a new delivery date and time or advise on where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Returns

How long do I have to return an item?

For UK & Europe customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging and fill out the order form enclosed. You must also drop us a message on the contact us page with RETURNS as the subject heading, along with the order ID, your name and contact details and a description.

Returns labels/How do I return an item?

Please follow the process below for returning your parcel to us.

It’s as easy as 1, 2, 3, 4! Just follow our hassle-free, 4-step process:

  1. Send use a message on the contact us page with the subject title ‘RETURNS’  along with a description of the fault/reason, order ID, name and contact details before posting returns.
  2. Re-pack your item(s) in the original packaging, or in a secure waterproof package with labels and tags still attached.
  3. Cover your original address label with the sticky DAO FITNESS returns label found in the packaging.
  4. Return the package by using a postal services of your choice and obtain proof of postage from your postal services. Please do not send your package without obtaining proof of postage from your postal services. Keep it safe in case you need to use this as evidence of your return.

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please leave a message on the contact us page stating your order number, name, email address and any further details. We will be more than happy to look into this for you.

How much does it cost to return an item?

  • UK/Republic of Ireland –  The cost of your returns will be refunded as long as you provide proof of receipts with a tracking number and the items has been returned successfully.
  • USA, Canada, Australia, New Zealand, Europe/Rest of World – We’re sorry but we are unable to offer a full refund for the return service.Returns must be made at your own cost. But, a discount will be applied towards your next purchase as soon as we receive the items in its original state with a tracking number.

How long does it take to process my return?

We aim to process your return and give you a refund as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information from your Post Office receipt and we will look into this for you

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back to us, and again when we have processed your refund. Kindly note that it can take 3 – 5 working days for the payment to show In your account, depending on your card issuer.

Can I have an exchange instead of a refund?

Yes , we will offer a free exchange for the same style if the item does not fit.

How can I pay for my order?

We accept the following payment cards: Visa, MasterCard, Vista Debit, Visa Electron. We also accept PayPal and Stripe payments.

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Promotions

How do I use a coupon codes?

Once you’ve reached the Checkout stage, enter your coupon code into the ‘Coupon code’ box, enter the correct code and click ‘Update cart’. If the code is valid, your discount will be applied!

Please note, only one coupon code/discount code is redeemable per order

Products/Stock

Why can’t I find an item that was advertised?

Our advertised products become very popular and sell out quickly. You may just be too late. However, please contact drop us a message on the contact us page, and we will try to assist you.

Will you be getting more stock?

Our popular items can sell out quickly as we are all about style, comfort and functional activewear. Therefore, once it sells out it is unlikely we will be restocking unless their is large demand for it.